Privacy Policy

Effective Date: September 9, 2019
Last Updated: July 11, 2024

This Privacy Policy helps you understand how Van's Gifts® ("Company," "we," "us," or "our") and our affiliates and subsidiaries collect, use, and share your Personal Information when you engage with us online or offline, such as when you visit our website at vansgifts.com, place an order with us or otherwise interact with us (collectively referred to as our "services"). The terms and conditions governing your use of our services can be found in our Terms of Use. If you do not agree with the content of this Policy, it is your choice whether you want to use our services.

Quick Reference Guide

1. What Information We Collect
2. Our Cookie Policy
3. Information Regarding Children
4. State Privacy Rights
5. Legal Disclaimer
6. External Links
7. Updates to the Privacy Policy
8. Questions and Contact Us

1. What Information We Collect

We collect information that identifies, describes, or is reasonably capable of being associated with you ("Personal Information"). The following sections discuss the categories of Personal Information we collect, the sources we collect information from, and the business or commercial purposes for which we use your Personal Information.

1.1. When You Visit Our Website

We may collect the following Personal Information directly from your activity on our website.

• Geolocation information, such as your IP address, which may link to the region you live in.
• Personal identifiers, such as your email if you sign up for our exclusive offers.
• Commercial information, such as information about the products you order.
• Internet and network information, as described in the next section on Cookies, if you visit our website we automatically collect information about your device, browsing and search history, interaction with the features of our website, and response to advertisements.

We use this information to operate our website, improve and customize our products and services, understand how we can exceed your expectations, and evaluate the effectiveness of our marketing and advertisements. We share some of this Personal Information with our service providers, such as our data analytics providers. Click here for more details about how Google uses information from sites or apps.

1.2. If You Place An Order With Us

If you check out on our website or place an order over the phone we collect the following Personal Information from you.

• Personal identifiers, such as your name, phone number, email address, and mailing address.
• Financial information, such as your payment card information, information about your personal check or money order, and other billing information.
• Commercial information, such as your purchasing history with us.

We use this information to fulfill your orders and process your payment. We also use your information to provide you a receipt or order confirmation, deliver order updates, and otherwise communicate with you about our products and services.

We share your Personal Information with service providers who perform services on our behalf, such as payment processing and shipping services. Most of the financial information we collect is stored by our payment processor, J.P. Morgan Chase Bank, N.A., PayPal. Please review their terms of use and privacy policy and contact them directly for more information about their privacy practices.

1.3. If You Register as a Member

If you register as a member with us, we collect the following Personal Information from you.

• Personal identifiers, such as your name, phone number, email address, and mailing address. We may also collect name and email address for your friends, if you provide this information to use our "tell a friend" feature.
• Account information, such as your username and password.
• Commercial information, such as your purchasing history with us.
• Characteristics of protected classifications, such as your age and gender, if you provide this information.
• Inferences and preferences, such as your feedback, gift messages, or other information you may provide. We also collect information about your product preferences if you use our Wishlist feature.

We use this information to manage and maintain your member account with us. We also use this information to communicate with you about your account, any orders you place, and our products and services. We also use this information to enable you to tell friends about our services, for example when you use our "tell a friend" feature, we use the information you provide to send the communication.

1.4. Linked Social Media Accounts

If you choose to link or sign in to your social media accounts with us, we collect the following types of Personal Information from your social networking sites, depending on the terms of the social media site. If you use your social media account, we are not required to request further permission to collect information accessible through that account.

• Personal identifiers, such as your name, birthday, email address, or location.
• Audio, visual, or similar information, such as your profile picture.
• Characteristics of a protected class, such as your gender or relationship status if you have this information on your public profile.
• Social media information, such as your profile URL, user ID, list of friends, information related to friends and followers, likes, interests, posted messages and content.
• Education information, such as your education history to the extent made available on your profile.
• Employment information, such as your work history to the extent made available on your profile.

We use this information to connect and communicate with you. We may also use your information to conduct market research or tell you about products, services, or special offers on our own products or third-party products you might find interesting.

Your use of social media is subject to each social media site's privacy policy, which may be different from ours. Please read those policies carefully to understand their information practices and your options. We have no control over the information collected by social media networks and we are not responsible for the practices of those sites.

1.5. If You Enter Our Contests or Giveaways

If you participate in our contests, giveaways, surveys, or similar events, we may collect personal identifiers from you, such as your name, age, number, email address, or mailing address. We use this information to run the contest or giveaway.

1.6. If You Contact Us

If you contact us by using the Live Chat feature on our website, sending us an email, or by calling our customer service, we may collect the following Personal Information from our service providers or directly from you.

• Personal identifiers, such as your name, address, email address, and phone number.
• Characteristics of protected classifications, such as your age and gender, if you provide this information.
• Commercial information, such as your purchase and order history.
• Inferences and preferences, such as your feedback, interests, or other information you may provide.

We use this information to provide customer service; respond to your requests for help, comments, or concerns; and to improve our products and services.

2. Our Cookie Policy

Our website and marketing emails uses cookies, tracking pixels, web beacons, and similar tracking technologies ("Cookies") to provide, customize, evaluate, improve, and secure our website and emails. A Cookie is a small piece of text that is placed on your website browser when you visit a website. Some Cookies are only stored temporarily and destroyed each time you close your web browser. Our website also uses persistent Cookies, which do not delete when you close your browser and may collect and store data for a set period of time after you've left our website. You can find out more about Cookies in general and how they work at Cookiepedia.

2.1. How We Use Cookies

We use Cookies for the following purposes:

• Website Functionality. Cookies help us run our website securely and enable basic functions like page navigation. We also use Cookies to enable our online chat box and provide customer support.
• Performance and Analytics. Cookies help us analyze how you interact with our website. These cookies enable us to monitor website performance, improve our services, and provide our advertisements.
• Targeted Advertising. Cookies allow us to deliver advertisements that are meaningful to you. Our third party advertising partners may use the Cookies to build a profile of your interests, deliver relevant advertising on other sites, and measure the efficiency of the advertisements.

2.2. How to Manage Cookies

If you wish to prevent Cookies from tracking your activity on our website or visits across multiple websites, you can set your browser to block certain Cookies or notify you when a Cookie is set. If you block Cookies, certain features on our website may not work. For more information on how you can customize your browser's Cookie setting please visit the link to your web browser below:

• Google Chrome
• Safari
• Internet Explorer
• Mozilla Firefox

2.3. Browsing Session Information

We use technology that maintains a record of your browsing session. We use this information for quality control, customer service, fraud prevention and security, and marketing purposes.

3. Information Regarding Children

We do not knowingly collect information from children under 13 years old. If we become aware that we have collected information from a child under 13 years old, we will delete such information from our records. If you are a parent or legal guardian and believe your child has given us information and you did not provide consent, please contact us at privacy@vansgifts.com or (800) 822-7538.

4. Your State Privacy Rights

If you are resident of California, Colorado, Connecticut, Utah or Virginia, you may have certain privacy rights under the applicable privacy laws in your state ("State Privacy Laws"). This section describes those rights and how you can exercise them with us.

4.1. The Right to Request More Information

You may have the right to request more information about how we have handled your Personal Information including:

• The categories and specific pieces of Personal Information we collected about you;
• The categories of sources from which we collected that information;
• Our business or commercial purpose for collecting that information;
• The categories of third parties, if any, with whom we shared that information;
• The categories of Personal Information we disclosed about you for a business purpose; and
• If applicable, the categories of Personal Information we sold and shared about you/used for targeted advertising purposes and the categories of third parties to which we sold Personal Information to and shared/used for targeted advertising purposes.

4.2 The Right to Request Access

You may have the right to receive a copy of your Personal Information. You may exercise this right twice per 12-month period.

4.3 The Right to Request Deletion

Under certain conditions, you may have the right to request that we delete your Personal Information.

We may not delete all of your Personal Information if one of the following exceptions applies:

• Transactional: to complete a transaction for which the Personal Information was collected, provide a good or service requested by you, or perform a contract we have with you;
• Security: to detect data security incidents; preserve the integrity or security of systems; or investigate, report, or prosecute those responsible for any such action;
• Error Correction: to debug or repair any errors;
• Legal: to protect against fraud, harassment, malicious or deceptive activities, or illegal activity or to comply with applicable law or a legal obligation, or exercise rights under the law, such as the right to free speech; to assist another party with any of its obligations under applicable privacy laws; or
• Internal Use: to use your Personal Information, internally, in a lawful manner that is compatible with the context in which you provided the information (i.e. to improve our services).

Please note that if we delete your Personal Information, many of our services will not work the same. Some examples include, but are not limited to:

• Customer Service: Our ability to handle customer service requests may be limited. We will not have the ability to look up prior orders or account information and may request proof of purchase in order to service your needs.
• Online Account & Shopping: Your online account will no longer exist. Your shopping cart items, order history, saved addresses, and any other saved preferences in your online account will no longer be available.
• Marketing Communications: We will no longer be able to provide you with any marketing communications directly from our family of brands, including personalized marketing communication such as information about new products, services and offers tailored to your interests.
• Opt Outs: Previous opt-out requests will not be saved.

4.4 The Right to Request Correction

You may also request that we correct certain inaccurate information that we have about you. For a faster way to correct your information, you may go to your account to correct it yourself.

4.5. Do Not Sell or Share/Use My Personal Information for Targeted

State Privacy Laws require notice and an opportunity to opt-out from certain disclosures of Personal Information considered to be a "sale" as defined under such laws or the "sharing" or use of Personal Information for targeted advertising purposes. We may collect your internet and network information, including unique online identifiers, internet and network activity, device identifier, Internet Protocol address, browsing history, search history, and information about how you interact with our website. Through our participation in digital advertising networks, we may sell or share/use for targeted advertising to deliver meaningful ads to you and help us improve the use of our services.

We do not have actual knowledge that we collect or disclose information from individuals under 16 years old. You or your Authorized Agent may request to opt-out of certain disclosures of your Personal Information by submitting a request to privacy@vansgifts.com.

4.6 Sensitive Personal Information

We do not collect or process Sensitive Personal Information, as defined by California law, for inferring characteristics or use or disclose Sensitive Personal Information for purposes other than those permitted by law.

4.7 Retention

We will store your personal information for as long as is reasonably necessary to fulfill the purposes described in this Privacy Policy or as required by law.

4.8 How to Exercise these Rights

To submit a request to exercise these rights you may use one of the following methods:

• Telephone: (800) 822-7538
• Email: privacy@vansgifts.com

Please direct all requests to the attention of Privacy Compliance. Please clearly state that the request is related to "Your State Privacy Rights," indicate which type of request you are making, and provide your name, street address, city, state, zip code and an e-mail address or phone number where you may be contacted. We are not responsible for notices that are not labeled or sent properly or that do not include complete information.

4.9 Verification

Before responding to your request, we must first verify your identity using Personal Information you recently provided to us. If we are not able to verify your request we will contact you for more information. If we are unable to verify your identity after a good faith attempt, we may deny the request and, if so, will explain the basis for the denial.

4.10 Designating an Authorized Agent

You may designate someone to submit requests and act on your behalf (an Authorized Agent"). To do so, you must provide us with written permission to allow your Authorized Agent to act on your behalf. If necessary, we may also require you to verify your identity before we disclose Personal Information to your Authorized Agent.

4.11 Do Not Track Requests

Some web browsers or smartphones have the ability to set "Do Not Track" requests to block user activity from being tracked across web pages or devices. Our website does not recognize "Do Not Track" signals.

4.12 No Discrimination

We will not unlawfully discriminate against you for exercising any of these rights.

5. Legal Disclaimer

Nothing in this Privacy Policy restricts our ability to:

• Comply with federal, state, or local laws;
• Comply with a civil, criminal, or regulatory inquiry, investigation, subpoena, or summons by federal, state, or local authorities;
• Cooperate with law enforcement agencies concerning conduct or activity we reasonably and in good faith believe may violate federal, state, or local law;
• Exercise or defend legal claims;
• Detect security incidents and protect against fraudulent or illegal activity and prosecute those responsible for such activity; or
• Transfer Personal Information as part of a merger or acquisition, dissolution, bankruptcy, or any other transaction in which a third party assumes control of all or part of our business.

6. External Links

When you use this website, you may find links to other websites we don't own or control. We are not responsible for the content or any other aspect of these third-party sites, including their collection of your Personal Information. You should review their terms and conditions and privacy policies before proceeding to that site.

7. Updates to this Privacy Policy

This Privacy Policy is reviewed and updated regularly. If we change this Policy, we will post the updated Privacy Policy here and those changes will go into effect on the "last updated" date shown above. We will not use or share your Personal Information for materially different purposes without first taking reasonable steps to provide you notice, and, when required, obtain your consent.

8. Questions and Contact Us

If you have a questions about this Policy or our privacy practices, you may contact us at privacy@vansgifts.com or (800) 822-7538. You may also write to us at the following address: